HP offers an increasing number of product return and recycling programs in many countries and regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information about the recycling of HP products, go to www.
Regulatory specifications The following information describes the regulatory specifications. Regulatory model number For regulatory identification purposes, the printer is assigned a Regulatory Model Number. Exposure to radio frequency radiation The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This printer and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation.
Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Asia Pacific and Oceania. Select a language. Confirm Back. Check your warranty. This product cannot be identified by Serial Number alone. Please enter a Product Number to complete the request. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement.
Learn more about HP's privacy policy. Check warranty status. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out.
Please sign back in to continue Sign in. Use the following table for examples of defects that can exist on the print quality diagnostic report. The following examples are not all inclusive, but tend to represent the most common issues. Examples of defects on the print quality diagnostic report. Large font text is ragged on one end possible cartridge or printhead problem. Irregularly streaked or faded color bars possible cartridge or printhead problem.
Ragged color bars possible cartridge or printhead problem. The color bars are streaked with another color possible cartridge or printhead problem.
The color blocks have regular white streaks possible cartridge or printhead problem. Completely missing black color possible cartridge or printhead problem. Page is blank or nearly blank possible cartridge or printhead problem. Jagged alignment patterns possible alignment problem.
If you see one or more defects on the print quality diagnostic report , continue to the next steps. If there are no defects on the print quality diagnostic report , it indicates that the print mechanism and ink supplies work correctly. Therefore, you do not need to continue the troubleshooting steps in the remainder of this document. However, if printouts are still unsatisfactory, try the following general procedures to improve print quality:. Make sure that the image you are printing has sufficient resolution.
Enlarged images might appear fuzzy or blurry. If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image degrees. The problem might not display on the other end of the printout.
Avoid leaving unprotected cartridges out of the printer for an extended period of time. Always use the Power button to turn off the printer. This protects the cartridges from drying out. Windows only : If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows. Step three: Make sure that the cartridges are properly vented and seated correctly If the vent on the top of the cartridge is clogged or obstructed, the cartridge might not work properly.
Follow these steps to make sure that the cartridges are properly vented and seated correctly. Press the Power button to turn on the printer, if it is not already turned on. Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.
If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent. Clogged vent. Make sure that each ink cartridge is firmly in place in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place. Step four: Use an automated tool to clean the printhead Follow these steps to clean the printhead.
Make sure that plain white U. Touch Tools , and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page. Figure : Example of print quality test page. If a second cleaning is required, wait 30 minutes before cleaning again.
To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button. Step five: Use an automated tool to align the printer If there were defects on the print quality diagnostic report, follow these steps to align the printheads. On the product control panel, touch OK.
The product prints an alignment page. Figure : Open the lid. Place the alignment page on the scanner glass with the printed side down, and then position it on the front right corner of the glass.
Warranty end date:. Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product.
Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:.
Please return to the product information page and verify the numbers provided or try again later. Errors can be displayed in many formats. Please include all extra characters, such as hyphens or colons or periods as they appear within the number. Possible error formats where 'x' could represent a letter or number : xx.
One or more of the values entered is not permitted. Please wait while we process your request.
0コメント